Commitment to accessibility

Velogo Logistics is committed to ensuring that our website is accessible to as many people as possible, regardless of technology or ability. We aim to provide a user-friendly experience that allows all visitors to access information and services easily.

We continuously work to improve the accessibility and usability of our website in line with relevant standards.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines (WCAG) 2.1 level AA due to the non-compliances and exemptions listed below.

We are actively working to improve compliance.

Measures to support accessibility

We take the following measures to ensure accessibility:

• Use of clear and consistent navigation

• Text alternatives for most images where applicable

• Responsive design for mobile, tablet, and desktop devices

• Use of readable fonts and sufficient colour contrast where possible

• Ongoing review and improvement of website content and structure

Known limitations

Despite our best efforts, some areas of the website may not yet be fully accessible. For example:

• Some older PDF documents may not be fully screen-reader compatible

• Certain images or icons may not have complete alternative text

• Some third-party embedded content may not fully meet accessibility standards

We are working to resolve these issues as part of ongoing improvements.

Feedback and contact information

If you experience any accessibility issues or need information in a different format, please contact us:

Email: contact@velogologistics.co.uk
Phone: +447921844982

We aim to respond to accessibility requests within a reasonable timeframe.

Enforcement procedure

If you are not satisfied with our response to your accessibility concern, you can contact the Equality Advisory and Support Service (EASS) in the UK:

Website: https://www.equalityadvisoryservice.com

Preparation of this statement

This statement was prepared on 4th May 2026.

It will be reviewed regularly as part of our ongoing commitment to accessibility improvements.

If you want, I can also:

• tailor this to your exact services (courier, freight, etc.)

• make it WCAG 2.2 aligned

• or convert it into a ready-to-publish webpage section with SEO formatting

tailor this to my logistics services

Here’s a tailored Accessibility Statement specifically for a logistics company website (Velogo Logistics), reflecting typical features like booking, tracking, quotes, and delivery information.

Our commitment to accessibility

Velogo Logistics is committed to making our website accessible and usable for everyone, including people with disabilities. We aim to ensure that all users can access our logistics services, including booking deliveries, requesting quotes, and tracking shipments, without barriers.

We are continuously working to improve the accessibility of our digital services in line with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA.

Scope of this statement

This accessibility statement applies to all content on velogologistics.co.uk, including:

• Online quote and booking forms

• Shipment tracking tools

• Service and pricing information

• Contact and customer support pages

• Downloadable documents (such as invoices, shipping guides, or PDFs)

How we support accessibility

We aim to make our logistics services accessible by:

• Designing clear and consistent navigation across all pages

• Ensuring key services (quotes, bookings, tracking) are accessible via keyboard and screen readers

• Providing text alternatives for important images and icons

• Using readable fonts and strong colour contrast for clarity

• Structuring forms to be simple and easy to complete

• Designing pages to be responsive across mobile, tablet, and desktop devices

• Reviewing content regularly to improve accessibility

Known accessibility limitations

We are aware that some areas of the website may not yet be fully accessible:

• Some downloadable shipping documents (e.g., PDFs or invoices) may not be fully optimised for screen readers

• Certain third-party tools (such as embedded tracking or payment systems) may not fully meet accessibility standards

• Some older pages or legacy content may have incomplete text alternatives or formatting issues

We are actively working to resolve these issues as part of ongoing improvements.

Accessibility of our logistics services

We understand that accessibility is especially important in logistics services where users may need to:

• Book urgent deliveries

• Track parcels in real time

• Access proof of delivery or invoices

• Contact support quickly

We aim to ensure these core functions remain accessible and usable for all customers, including assistive technology users.

Reporting accessibility problems

We welcome feedback on any accessibility issues you encounter so we can improve our services.

If you find a problem not listed on this page or think we are not meeting accessibility requirements, please let us know using the contact details above.

Enforcement procedure

If you are not satisfied with our response, you can contact the UK’s Equality Advisory and Support Service (EASS):

https://www.equalityadvisoryservice.com

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